Frequently Asked Questions
Do you ship Internationally?
Yes! We ship worldwide. We offer both standard and express shipping options to all international destinations. Delivery times vary by location (typically 4-12 business days for standard, 2-7 business days for express). Please note that customers are responsible for any import duties or taxes that may apply in their country.
What are your shipping costs?
You can find all of our Shipping costs linked here.
What is your return policy?
We want you to love your BNKD Swim purchase! If you're not completely satisfied, we accept returns and exchanges within 14 days of delivery, provided the item is in its original condition.
Return Requirements:
- Items must be unworn, unwashed, and in original condition
- All hygiene stickers must remain intact and unremoved
- Original tags and packaging must be included
- Items with removed or damaged hygiene stickers cannot be returned for hygiene reasons
How can I return an Item?
- Contact us at info@bnkdswim.com within 14 days of delivery
- We'll provide return instructions and address
- Customer is responsible for return shipping costs
- Refunds will be processed within 5-7 business days after we receive your return
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately at info@bnkdswim.com. Order changes are dependent on the shipping status of your order. If your order hasn't been shipped, we'll do our best to accommodate your request. However, once an order has been shipped, we cannot cancel or modify it, and as we don't accept returns or exchanges, please ensure all details are correct before completing your purchase. For fastest response, include your order number in your email. We aim to process and ship all orders within 24 hours, so timing is essential for any modification requests
How can I track my order?
Once your order is placed, you'll receive an order confirmation email. As we ship exclusively within Australia via Australia Post Express, you'll receive a tracking number as soon as your package is dispatched. You can track your delivery in real-time through: • Australia Post website • Australia Post mobile app • The tracking link in your shipping confirmation email
Please note that while we aim to process orders within 24 hours, tracking information may take up to 1 business day to become active in the Australia Post system. If you haven't received your tracking information or have any concerns, please contact us at info@bnkdswim.com with your order number
What is a pre-order?
A pre-order secures an exclusive item in advance, currently out of stock but awaiting delivery from our manufacturers. Please note the estimated delivery date is based on manufacturer and shipping company information.
How long would it take to receive a pre-order?
The delivery of your pre-order purchase depends on the production timeline set by the manufacturer. Regular updates on estimated delivery will be provided.
I’m interested in a collaboration with BNKD, how do I get in touch?
At BNKD Swim, we're always excited to connect with like-minded individuals who share our passion for sustainable beach fashion and ocean preservation. We carefully select collaborations that align with our values of sustainability and conscious fashion. While we're currently focusing on our Australian market, we welcome you to reach out via email with your proposal, including your social media handles and how you envision partnering with BNKD Swim.
How is BNKD sustainable?
Sustainability is at the core of BNKD Swim. Our bikinis are thoughtfully crafted using ECONYL® yarn, a 100% regenerated nylon fiber made from pre and post-consumer waste like fishing nets, carpet flooring, and industrial plastic that would otherwise pollute our Earth. Each reversible piece gives you two styles in one, reducing the need for multiple suits while our adjustable features ensure a perfect, long-lasting fit that minimizes waste. We complete our eco-conscious approach with compostable mailers for shipping. When you choose BNKD Swim, you're wearing more than a bikini – you're part of the solution for a cleaner planet
How do your sizes run?
Our BNKD Swim pieces are true to size and available in XS, S, M, L. Each piece is designed with fully adjustable ties, allowing you to customize the fit to your body shape. The premium Italian fabric offers gentle stretch for comfort and a perfect fit. For the most flattering fit, refer to our size guide and measurements. If you're between sizes, the adjustable design allows for flexibility
Are your bikini’s adjustable?
Yes! Every BNKD Swim piece features fully adjustable ties, designed to adapt to your unique shape. Our reversible bikinis can be adjusted for both coverage and support, allowing you to customize your perfect fit. The adjustable design means you can wear your bikini multiple ways - tie it into a bodysuit for beach bars or simple for tanning days. This versatile feature is part of our commitment to creating sustainable swimwear that works as hard as you play
Do you ship Internationally?
Yes! We ship worldwide. We offer both standard and express shipping options to all international destinations. Delivery times vary by location (typically 4-12 business days for standard, 2-7 business days for express). Please note that customers are responsible for any import duties or taxes that may apply in their country.
What are your shipping costs?
You can find all of our Shipping costs linked here.
What is your return policy?
We want you to love your BNKD Swim purchase! If you're not completely satisfied, we accept returns and exchanges within 14 days of delivery, provided the item is in its original condition.
Return Requirements:
- Items must be unworn, unwashed, and in original condition
- All hygiene stickers must remain intact and unremoved
- Original tags and packaging must be included
- Items with removed or damaged hygiene stickers cannot be returned for hygiene reasons
How can I return an Item?
- Contact us at info@bnkdswim.com within 14 days of delivery
- We'll provide return instructions and address
- Customer is responsible for return shipping costs
- Refunds will be processed within 5-7 business days after we receive your return
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately at info@bnkdswim.com. Order changes are dependent on the shipping status of your order. If your order hasn't been shipped, we'll do our best to accommodate your request. However, once an order has been shipped, we cannot cancel or modify it, and as we don't accept returns or exchanges, please ensure all details are correct before completing your purchase. For fastest response, include your order number in your email. We aim to process and ship all orders within 24 hours, so timing is essential for any modification requests
How can I track my order?
Once your order is placed, you'll receive an order confirmation email. As we ship exclusively within Australia via Australia Post Express, you'll receive a tracking number as soon as your package is dispatched. You can track your delivery in real-time through: • Australia Post website • Australia Post mobile app • The tracking link in your shipping confirmation email
Please note that while we aim to process orders within 24 hours, tracking information may take up to 1 business day to become active in the Australia Post system. If you haven't received your tracking information or have any concerns, please contact us at info@bnkdswim.com with your order number
What is a pre-order?
A pre-order secures an exclusive item in advance, currently out of stock but awaiting delivery from our manufacturers. Please note the estimated delivery date is based on manufacturer and shipping company information.
How long would it take to receive a pre-order?
The delivery of your pre-order purchase depends on the production timeline set by the manufacturer. Regular updates on estimated delivery will be provided.
I’m interested in a collaboration with BNKD, how do I get in touch?
At BNKD Swim, we're always excited to connect with like-minded individuals who share our passion for sustainable beach fashion and ocean preservation. We carefully select collaborations that align with our values of sustainability and conscious fashion. While we're currently focusing on our Australian market, we welcome you to reach out via email with your proposal, including your social media handles and how you envision partnering with BNKD Swim.
How is BNKD sustainable?
Sustainability is at the core of BNKD Swim. Our bikinis are thoughtfully crafted using ECONYL® yarn, a 100% regenerated nylon fiber made from pre and post-consumer waste like fishing nets, carpet flooring, and industrial plastic that would otherwise pollute our Earth. Each reversible piece gives you two styles in one, reducing the need for multiple suits while our adjustable features ensure a perfect, long-lasting fit that minimizes waste. We complete our eco-conscious approach with compostable mailers for shipping. When you choose BNKD Swim, you're wearing more than a bikini – you're part of the solution for a cleaner planet
How do your sizes run?
Our BNKD Swim pieces are true to size and available in XS, S, M, L. Each piece is designed with fully adjustable ties, allowing you to customize the fit to your body shape. The premium Italian fabric offers gentle stretch for comfort and a perfect fit. For the most flattering fit, refer to our size guide and measurements. If you're between sizes, the adjustable design allows for flexibility
Are your bikini’s adjustable?
Yes! Every BNKD Swim piece features fully adjustable ties, designed to adapt to your unique shape. Our reversible bikinis can be adjusted for both coverage and support, allowing you to customize your perfect fit. The adjustable design means you can wear your bikini multiple ways - tie it into a bodysuit for beach bars or simple for tanning days. This versatile feature is part of our commitment to creating sustainable swimwear that works as hard as you play