Frequently asked questions
Time Frames
AUSTRALIA
Aus post express
Transit time 1-2 business days
NEW ZEALAND
DHL standard
Transit time 4-7 business days
EU & ASIA
DHL Express
Transit time 3-5 business days
USA
DHL Express
Transit time 3-5 business days
Standard Express
Transit time 5-10 business days
UK
DHL Express
Transit time 3-6 business days
Please Note: UK, Europe & Canada orders will incur import duty tax upon shipment arrival. PO Boxes are not accepted (may incur return fee)
Track your order
All BNKD purchases will come with a tracking number supplied to you in your order dispatch confirmation email.
AUSTRALIA // AUS POST 13 76 78
TRACK YOUR ORDER
NEW ZEALAND // DHL +64 800 800 020
TRACK YOUR ORDER
USA, UK, EU & ASIA
TRACK YOUR ORDER
If you require further assistance, please contact the mailing service directly with your tracking number or our customer service team.
Refunds/Exchanges
We do not accept refunds or exchanges.
How to care for our Swimwear
- Hand Wash only
- Do not tumble dry
- Do not bleach, wring or iron
- Dry in Shade
Our swimwear material
78% Recycled Polyamide
22% Elestane
MADE IN BALI
Sizing
Our swimwear is designed for a customizable fit. With fully adjustable strings, sizing is flexible and tailored to your comfort. Rather than traditional sizing restrictions, it all comes down to the level of coverage you prefer; whether you love a minimal, cheeky look or something with a bit more coverage, you can adjust your bikini to fit just right.
Where can i find my order number?
Your order number can be found in your confirmation email. This will be emailed within 24 hours of your purchase.
I can’t find my confirmation email?
Please be sure to check your spam folder as these emails may be sent here directly. If you think you entered the incorrect email address at the checkout, please contact us at info@bnkdswim.com to receive an updated email.
Can I change my address after purchasing?
If you have placed your order using the incorrect address, please email us as soon as possible via info@bnkdswim.com or dm us directly on Instagram. Please note if your order has already been dispatched we will not be able to make any changes.
I’ve received a faulty item?
In the event your items may be faulty, please email info@bnkdswim.com your order number & images of the fault. You will receive a response within 1-3 business days.
What is a pre order?
A pre-order secures an exclusive item in advance, currently out of stock but awaiting delivery from our manufacturers. Please note the estimated delivery date is based on manufacturer and shipping company information.
How long will it take to receive my pre order purchase?
The delivery of your pre-order purchase depends on the production timeline set by the manufacturer. Regular updates on estimated delivery will be provided.
Time Frames
AUSTRALIA
Aus post express
Transit time 1-2 business days
NEW ZEALAND
DHL standard
Transit time 4-7 business days
EU & ASIA
DHL Express
Transit time 3-5 business days
USA
DHL Express
Transit time 3-5 business days
Standard Express
Transit time 5-10 business days
UK
DHL Express
Transit time 3-6 business days
Please Note: UK, Europe & Canada orders will incur import duty tax upon shipment arrival. PO Boxes are not accepted (may incur return fee)
Track your order
All BNKD purchases will come with a tracking number supplied to you in your order dispatch confirmation email.
AUSTRALIA // AUS POST 13 76 78
TRACK YOUR ORDER
NEW ZEALAND // DHL +64 800 800 020
TRACK YOUR ORDER
USA, UK, EU & ASIA
TRACK YOUR ORDER
If you require further assistance, please contact the mailing service directly with your tracking number or our customer service team.
Refunds/Exchanges
We do not accept refunds or exchanges.
How to care for our Swimwear
- Hand Wash only
- Do not tumble dry
- Do not bleach, wring or iron
- Dry in Shade
Our swimwear material
78% Recycled Polyamide
22% Elestane
MADE IN BALI
Sizing
Our swimwear is designed for a customizable fit. With fully adjustable strings, sizing is flexible and tailored to your comfort. Rather than traditional sizing restrictions, it all comes down to the level of coverage you prefer; whether you love a minimal, cheeky look or something with a bit more coverage, you can adjust your bikini to fit just right.
Where can i find my order number?
Your order number can be found in your confirmation email. This will be emailed within 24 hours of your purchase.
I can’t find my confirmation email?
Please be sure to check your spam folder as these emails may be sent here directly. If you think you entered the incorrect email address at the checkout, please contact us at info@bnkdswim.com to receive an updated email.
Can I change my address after purchasing?
If you have placed your order using the incorrect address, please email us as soon as possible via info@bnkdswim.com or dm us directly on Instagram. Please note if your order has already been dispatched we will not be able to make any changes.
I’ve received a faulty item?
In the event your items may be faulty, please email info@bnkdswim.com your order number & images of the fault. You will receive a response within 1-3 business days.
What is a pre order?
A pre-order secures an exclusive item in advance, currently out of stock but awaiting delivery from our manufacturers. Please note the estimated delivery date is based on manufacturer and shipping company information.
How long will it take to receive my pre order purchase?
The delivery of your pre-order purchase depends on the production timeline set by the manufacturer. Regular updates on estimated delivery will be provided.